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Refund Policy

Effective Date: January 1, 2026

CHRIS PETRONE DELI PROVISIONS, L.L.C. strives to provide quality food products and professional customer service. Please review the following refund and return policy carefully.

1. Food Product Sales

Due to the nature of food and perishable products, refunds may be limited. All sales of food products are subject to the terms outlined in this policy and any applicable purchase agreements.

2. Damaged Products

Customers must report damaged or defective products within 24 hours of delivery. Claims submitted after this period may not be eligible for review. Documentation including photographs of damaged items may be required.

3. Incorrect Orders

Claims regarding incorrect shipments or order discrepancies must be reported promptly upon receipt for review and resolution. The Company will investigate and work to correct verified order errors.

4. Product Quality Concerns

Quality-related concerns will be investigated on an individual basis. Customers should document and report quality issues as soon as they are identified. Resolution may include replacement, credit, or refund at the Company’s discretion.

5. Non-Returnable Products

Perishable products, including fresh meats, deli provisions, and temperature-controlled items, may not be eligible for return once delivered and accepted. Special order items may also be non-returnable.

6. Delivery Issues

Delivery-related concerns, including missing items, temperature issues, or delivery failures, should be reported to our team immediately upon discovery. Contact us at (623) 999-4586 or contact@chrispetronedeliprovisions.com.

7. Refund Approval

Approved refunds will be issued using the original payment method when applicable. Processing times may vary depending on the payment method and financial institution. The Company reserves the right to issue store credits in lieu of monetary refunds where appropriate.

8. Chargebacks

Unauthorized chargebacks or disputes initiated without prior contact with the Company may result in account restrictions, suspension of service, and collection actions. We encourage customers to contact us directly to resolve any billing concerns.

9. Policy Changes

The Company reserves the right to update this Refund Policy without prior notice. The most current version will be published on this page with an updated effective date.

10. Contact Information

To report an issue or request a refund review, contact us at: